Express Lashes

I get individual lashes done by Jenny every two weeks and she is the best. Everyone compliments me on how great they look. Jenny is very professional and takes her time. I always feel welcome the front desk staff are very polite and greets me by name, which makes me feel extra special. Never had an issue here. It’s a pleasure to do business with Express Lash.

If I could give this establishment zero stars I would. They are all about money and not being true when it comes to customer service! I ask for Rae for mink lashes because that’s who I was referred to and the only service I had seen. However, I knew that I was making an appointment at a short period of time and possibly she couldn’t be available for the time I was asking in which I understood. I called to schedule an appointment and was told Ray could do it but she would take 15 minutes in between doing my lashes so I told them if that was the case don’t worry about it. I hung up my phone with them in two minutes later, the reception called back and told me that Ray can do it and gave me an appointment time. However, when I went to the appointment, they said Ray wasn’t available and they had someone else to do, my lashes, I explained to them I travel far, and as I told them before, if Rae couldn’t do it, I complete understood. But the principle of them lying to me and thinking I was going to change my mind after I got there was really unprofessional and not truthful on their part!

I get individual lashes done by Jenny every two weeks and she is the best. Everyone compliments me on how great they look. Jenny is very professional and takes her time. I always feel welcome the front desk staff are very polite and greets me by name, which makes me feel extra special. Never had an issue here. It’s a pleasure to do business with Express Lash.

If I could give this establishment zero stars I would. They are all about money and not being true when it comes to customer service! I ask for Rae for mink lashes because that’s who I was referred to and the only service I had seen. However, I knew that I was making an appointment at a short period of time and possibly she couldn’t be available for the time I was asking in which I understood. I called to schedule an appointment and was told Ray could do it but she would take 15 minutes in between doing my lashes so I told them if that was the case don’t worry about it. I hung up my phone with them in two minutes later, the reception called back and told me that Ray can do it and gave me an appointment time. However, when I went to the appointment, they said Ray wasn’t available and they had someone else to do, my lashes, I explained to them I travel far, and as I told them before, if Rae couldn’t do it, I complete understood. But the principle of them lying to me and thinking I was going to change my mind after I got there was really unprofessional and not truthful on their part!